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Opening for IT Helpdesk Engineer - Mumbai

2 - 4 YearsMumbai

Posted: 60 days ago

Job Description

We have an open position with one of our leading MNC clients for IT Helpdesk Engineer

Job Location: Mumbai
Payroll Company: CBSI India Pvt Ltd
Notice Period: Immediate/10 Days
Interview location : Mumbai

Responsible for Logging tickets in Ticket management System. Responds to Customer queries, runs first level diagnostic programs, identify the problem at first level, ticket assigning to Engineers.


Provide support for incoming queries and issues related to Retail
Respond to queries either in person or over the phone.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Logging complaints in ticket logging system.
Coordinating with field support team.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about tickets.
Run reports to determine malfunctions that continue to occur.
Work out and sending daily and weekly Reports & Dashboard(MS-Word,
MS-Excel, MS-PPT)
Making MIS reports.

If you get shortlisted, you must be able to join on immediate basis/10 Days
You should be available for the F2F discussion at Client place, Mumbai.

Thanks & Regards,
Britain Singh
Executive - Talent Acquisition Team
CBSI India Pvt Ltd
Ground Floor,Sagar Complex, Near Dairy Circle
39/2, Bannerghatta Main Road, |Bangalore, 560029.

Salary: INR 2,50,000 - 4,50,000 P.A.
Industry: IT-Hardware & Networking
Functional Area: IT Software - Other
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Employment Type: Permanent Job, Full Time

Company Profile

CBSI India Pvt. Ltd.
CBSI INDIA is a technology enterprise established in MI - USA in the year 1998. We offer enterprise software services to medium and large organizations. We have our presence in the US, Brazil, Hong Kong, China, Singapore and in India. We are a $100 million turnover company with about 2500 employees working with us.

CBSI INDIA is focused on enterprise applications, mobile applications and cloud enablement. We work as a technology partner to transform business and deliver measurable results. Our professional services team deploys technology professional to our client projects and fulfill their project staffing needs on long term engagements. CBSI INDIA is dedicated to provide its customers with the best possible service.

CBSI INDIA has deployed several thousand top notch technical professionals to many fortune 500 companies in India. We are recognized as one of the primary global partners / core software service partner by our clients.
View Contact Details+
Contact Details

Recruiter Name:Britain Singh

Contact Company:CBSI India Pvt. Ltd.



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